The Appeal Hearing is your chance to speak to the Citizens’ Appeal Panel and hear what the department representative has to say about your case. Here’s how it works:

The chairperson introduces everyone present and goes over the rules. He or she states the decision being appealed and asks if anyone objects to the people on the panel or their right to decide. The chairperson then asks if there is any new information or documents. You or the department representative can ask for a short break or request that your hearing be moved to another day to allow time to review any new information.

The department representative states the reason your application or request for a benefit was denied, changed or cancelled. The department representative will provide a presentation that supports the department’s decision. The representative is there to speak for the department and cannot speak on your behalf. He or she should be allowed to present without interruption, then the Panel and you will be given an opportunity to ask the department representative relevant questions about the presentation.

Then it’s your turn. You may make your presentation verbally or in writing. You, your witness or the person speaking on your behalf are the only ones who will give information to support your case. You may also present your views on how the Act and Regulation apply to your request. The department representative will allow you to present your case without interruption. Then the panel and representative may ask you questions.

Finally, you and the department representative have the chance to make final statements based on the information given during the hearing.

The panel decides and lets you know the outcome in writing. Their report will include the reason for the decision.

  Hearing Locations