Step
One:
| You must appeal within 30 days
from when you receive notice of the department's decision about
your benefits and your right to appeal. |
The first thing to do when you
decide to appeal a decision about your financial benefits is obtain a Notice
of Appeal Form and
file it with the office handling your case or with the Appeals
Secretariat. Notice of Appeal Forms are available from the office handling
your case or on this website.
It
is important to return a copy of the Notice of Appeal Form to the office
that made the decision and keep a copy for yourself.
Remember,
you may only submit an appeal to the Citizens’ Appeal Panel after you
have been advised of a decision by a senior staff
member verbally or in writing.
Step
Two:
The Administrative Review (Informal Review).
During this step, a senior staff person will review the original
decision to determine if the matter can be resolved. If the matter is
resolved, there will be no need to proceed to Step Three. If the matter
has not been resolved, a hearing will be scheduled.
Step
Three:
Appeal hearings (formal reviews) are normally scheduled on the first
available date. You will be advised in
writing or by phone of the date, time and location of your
hearing. If you are unable to
attend your hearing, contact the Appeals Secretariat at least 48 hours
before your hearing.
Appeals for provincially funded Learners accessing
Income Support and/or training benefits are held in Edmonton and Calgary
only. If you cannot attend, alternate arrangements will be made for
you. All other appeals are heard by one of the 31 Citizens' Appeal Panels
located across the province.
Step
Four:
The hearing takes
place.
Step Five:
The panel makes a decision
and notifies you in writing.
Step
Six:
Please contact your local Provincial Court to obtain information about
the judicial review process. You may request the Office of the Ombudsman
to review your case. The Ombudsman can be reached by
calling 780-427-2756 in Edmonton and 403-297-6185 in Calgary.
 A Diagram of the Appeal Process
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